8 Reasons to Run a Customer Advisory Council

8 Reasons to Run a Customer Advisory Council

I’ve run a few customer advisory councils and I’ve found them to be really useful both from marketing and a sales perspective. Product feedback is just the beginning. A well-run customer advisory council can be a great source of sales leads, can increase your marketing ROI and improve your operations.

Read more
How to Build a More Targeted Startup Pitch

How to Build a More Targeted Startup Pitch

You’re pitching your startup to a lot of people including investors, business partners, customers, prospects, media and analysts. It might be tempting to build one pitch and re-use it. Don’t do it! Recycling is good for the environment but it’s very dangerous for your startup.

Read more
Leaner, Meaner Innovation

Leaner, Meaner Innovation

Lean startups and hands-on angel investors are changing the startup landscape in Toronto. An article (plus video) I did for CityNews and The Mark News.

Read more
Should You Teach Your Customers How to Buy?

Should You Teach Your Customers How to Buy?

Smaller companies I work with are often reluctant to try to influence customer buying criteria. The thinking usually goes that the customer knows what they want and doesn’t want to be actively “sold.” I don’t believe that’s the right way to look at it.

Read more
13 Ways to Run a Kickass Webinar

13 Ways to Run a Kickass Webinar

When your marketing budget is microscopic, every marketing tactic you run needs to be optimized. Cheap and easy to run, almost every company I work with does webinars but they are often run on autopilot. Here are 13 ideas for getting more out of your webinars.

Read more
Business Lessons from John Mayer and Google Buzz

Business Lessons from John Mayer and Google Buzz

What do John Mayer and Google Buzz product managers have in common? They’re both having a rough couple of weeks. It struck me that there were some common themes between the two incidents and business lessons to be learned. Not really but it’s my blog OK, and I always wanted to write a post about John Mayer and Google.

Read more
Attaching your Startup Brand to a Movement

Attaching your Startup Brand to a Movement

Attaching your startup brand to a movement involves figuring out what your brand stands for. Here’s a hint – the movement isn’t called “Making me Rich.”

Read more
4 Ways to Send Customers a Valentine

4 Ways to Send Customers a Valentine

Ah Valentine’s day. There’s nothing like a made-up holiday to remind us that we should be nice to people at least once a year. When was the last time you showed your customers a little love? And I’m not talking heart-shaped box of Godiva love here either, I mean when was the last time you lavished carat-sized love on the people that pay your salary?

Read more
5 Considerations when Marketing to Early Adopters

5 Considerations when Marketing to Early Adopters

Research shows that there are a set of factors that effect the rate of adoption of a new innovation. Clearly product characteristics are a critical factor each of these but there isn’t a single one where marketing can’t have at least some impact. Here are a set of things to consider when marketing to early adopters.

Read more
The Google Superbowl Ad: Why Now?

The Google Superbowl Ad: Why Now?

Google launched their first ever major TV ad last night at the Superbowl and thinking about it I had a moment where I thought – “Oh dear, this is the end of them.” Why would Google want to do a TV ad now?

Read more
7 Rules for Perfect Press Releases

7 Rules for Perfect Press Releases

Nearly every startup I have worked with has been nervous about writing press releases. Lack of experience is one reason but people also think there are a set of secret rules to writing one “properly.” I’m also hearing startups say they believe press releases are irrelevant in an age of social media. I disagree. The majority of press releases really suck, but it doesn’t have to be that way.

Read more
Everything You Say Matters

Everything You Say Matters

LinkedIn changed it’s email subject line from “Join my Network on LinkedIn” to “John Smith wants to stay in touch on LinkedIn.” Is this a big change? I think it is.

Read more
Crafting Simple Value Statements

Crafting Simple Value Statements

Startups often try to cram too many features into their messages and include benefits that aren’t differentiated or are irrelevant to their target market. This post covers a method for getting to a more streamlined value proposition.

Read more