http://www.rocketwatcher.com/blog/2009/02/unhappy-customers-complain.html by April Dunford Thu, 09 Feb 2012 15:09:26 +0000 hourly 1 http://wordpress.org/?v=3.3 http://www.rocketwatcher.com/blog/2009/02/unhappy-customers-complain.html/comment-page-1#comment-340 gregc Fri, 06 Mar 2009 21:48:38 +0000 http://www.aprildunford.com/http:/www.aprildunford.com/2009/02/unhappy-customers-complain.html#comment-340 I cannot believe, like you, that this story blew up like it did. It was a non-event--other than for two specific people--that mushroomed into a blogger's delight. I know reporters or anyone can get fiesty on a deadline, so stuff happens. People reacting to your (or anyone's) tweets that closely should seroiusly reassess! I cannot believe, like you, that this story blew up like it did. It was a non-event–other than for two specific people–that mushroomed into a blogger’s delight. I know reporters or anyone can get fiesty on a deadline, so stuff happens.
People reacting to your (or anyone’s) tweets that closely should seroiusly reassess!

]]> http://www.rocketwatcher.com/blog/2009/02/unhappy-customers-complain.html/comment-page-1#comment-339 Marcus Tue, 17 Feb 2009 22:38:37 +0000 http://www.aprildunford.com/http:/www.aprildunford.com/2009/02/unhappy-customers-complain.html#comment-339 Interesting story, it has now even reached the Swedish media so I can believe he and his company are quite ashamed at this point. <a href="http://www.medievarlden.se/Articletemplate.aspx?VersionId=114565" rel="nofollow">http://www.medievarlden.se/Articletemplate.aspx?VersionId=114565</a> Interesting story, it has now even reached the Swedish media so I can believe he and his company are quite ashamed at this point.
http://www.medievarlden.se/Articletemplate.aspx?VersionId=114565

]]> http://www.rocketwatcher.com/blog/2009/02/unhappy-customers-complain.html/comment-page-1#comment-822 John Caddell Sat, 14 Feb 2009 04:54:29 +0000 http://www.aprildunford.com/http:/www.aprildunford.com/2009/02/unhappy-customers-complain.html#comment-822 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">RT @aprildunford: [Customers Are Talking] Blog post: Unhappy Customers Complain http://tinyurl.com/d7gtet</span></span> RT @aprildunford: [Customers Are Talking] Blog post: Unhappy Customers Complain http://tinyurl.com/d7gtet

]]> http://www.rocketwatcher.com/blog/2009/02/unhappy-customers-complain.html/comment-page-1#comment-9977 April Dunford Sat, 14 Feb 2009 04:41:41 +0000 http://www.aprildunford.com/http:/www.aprildunford.com/2009/02/unhappy-customers-complain.html#comment-9977 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">@halwebguy See here http://tinyurl.com/d7gtet</span></span> @halwebguy See here http://tinyurl.com/d7gtet

]]> http://www.rocketwatcher.com/blog/2009/02/unhappy-customers-complain.html/comment-page-1#comment-2344 April Dunford Sat, 14 Feb 2009 03:42:00 +0000 http://www.aprildunford.com/http:/www.aprildunford.com/2009/02/unhappy-customers-complain.html#comment-2344 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">Blog post: Unhappy Customers Complain http://tinyurl.com/d7gtet</span></span> Blog post: Unhappy Customers Complain http://tinyurl.com/d7gtet

]]> http://www.rocketwatcher.com/blog/2009/02/unhappy-customers-complain.html/comment-page-1#comment-823 John Bowman Fri, 13 Feb 2009 23:53:19 +0000 http://www.aprildunford.com/http:/www.aprildunford.com/2009/02/unhappy-customers-complain.html#comment-823 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">Good read and excellent points about the power shift RT @aprildunford: Blog post: Unhappy Customers Complain http://tinyurl.com/d7gtet</span></span> Good read and excellent points about the power shift RT @aprildunford: Blog post: Unhappy Customers Complain http://tinyurl.com/d7gtet

]]> http://www.rocketwatcher.com/blog/2009/02/unhappy-customers-complain.html/comment-page-1#comment-2345 April Dunford Fri, 13 Feb 2009 22:41:41 +0000 http://www.aprildunford.com/http:/www.aprildunford.com/2009/02/unhappy-customers-complain.html#comment-2345 <span class="topsy_trackback_comment"><span class="topsy_twitter_username"><span class="topsy_trackback_content">@halwebguy See here http://tinyurl.com/d7gtet</span></span> @halwebguy See here http://tinyurl.com/d7gtet

]]> http://www.rocketwatcher.com/blog/2009/02/unhappy-customers-complain.html/comment-page-1#comment-338 Steve Johnson Fri, 13 Feb 2009 20:45:17 +0000 http://www.aprildunford.com/http:/www.aprildunford.com/2009/02/unhappy-customers-complain.html#comment-338 Yes, indeed. Under what circumstances in business would you swear at a customer, or for that matter, a stranger? I don't care what your deadline is. This guy was a jerk and should be reprimanded. In fairness, I like to swear as much or more than the next person but I never swear AT anyone, and certainly not to a stranger on the phone. It's a new world. People who were once unheard now have a voice. Companies who tolerate poor behavior must beware: you must treat everyone like a valued contact. Yes, indeed. Under what circumstances in business would you swear at a customer, or for that matter, a stranger? I don’t care what your deadline is. This guy was a jerk and should be reprimanded.
In fairness, I like to swear as much or more than the next person but I never swear AT anyone, and certainly not to a stranger on the phone.
It’s a new world. People who were once unheard now have a voice. Companies who tolerate poor behavior must beware: you must treat everyone like a valued contact.

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