Category: Commentary

Product Launch: Wolfram|Alpha Lessons

Product Launch: Wolfram|Alpha Lessons

You might not have heard of Wolfram|Alpha yet, but you will.  The purpose of this post isn’t to get into what it is or what it does.  Instead what I wanted to do is highlight a few things that I think that team is doing well from a Product Marketing perspective. They understand that positioning [...]

May 19, 2009 | 10 Comments More
A Product Marketing Case Study: Rypple

A Product Marketing Case Study: Rypple

I had an interesting chat with a startup and I wanted to share their story because I think that it’s one that product marketers and product managers could learn a lot from. The founders of this company were founders of a successful company called Workbrain.  Workbrain provided solutions for workforce management and grew to close [...]

May 12, 2009 | 31 Comments More
Is Facebook’s Zuckerberg Right?  Sometimes Listening to Your Customers is “Stupid.”

Is Facebook’s Zuckerberg Right? Sometimes Listening to Your Customers is “Stupid.”

There is a lot of talk this week about the new Facebook redesign and how much some users dislike it.  Facebook CEO Mark Zuckerberg allegedly said that “the most disruptive companies don’t listen to their customers.”  On the surface this sounds completely insane!  We’re supposed to listen to customers, aren’t we? Well, sort of, sometimes. [...]

March 22, 2009 | 39 Comments More
10 Rules for Running a Customer Advisory Council

10 Rules for Running a Customer Advisory Council

Why aren’t you running a customer advisory council?  A customer advisory board or council is a great way to gain market insight, attain feedback on strategy and direction as well as build deep relationships with key customers.  Here are some tips I wish someone had shared with me before I ran my first one: 1.  [...]

September 26, 2008 | 3 Comments More
Product Launches: Cuil vs. Chrome

Product Launches: Cuil vs. Chrome

I’ve found that in general for a V1/Beta launch, teams are too focused on technology and not focused enough on customer pain points, user experience and the market. Why? Because by definition, they don’t have much customer experience yet! If you don’t have any pre-launch customer experience then what makes you think you know anything [...]

September 4, 2008 | 4 Comments More